Returns

At DOGNOTOFX, we prioritise our customers and aim to deliver the highest quality products with a seamless experience. However, occasional issues may arise, and if there's a problem with the item you received, we're committed to resolving it to your satisfaction.

Should you wish to return an item, please reach out to us within 15 days of receiving your order at woof@dognotfox.com. In the case of our error, kindly take photographs of any defects or incorrect items received and attach them to your initial email, along with an explanation.

Please note: Personalized products are unique and crafted exclusively for you. Therefore, we cannot accept exchanges or refunds for customized items under any circumstances, except for manufacturer's defects.

Refunds will be issued to the original payment method used during your order placement. It's important to remember that all shipping costs associated with returning the item are the responsibility of the customer.

The returned product must be unused and returned in its original packaging.

Please clearly label the packaging with "RETURNED ITEM" to avoid any potential confusion.

If you have any further questions regarding the return process, please don't hesitate to contact us at hello@dognotfox.com